For builders, brokers and channel partnersFor coaching institutes and admission teamsFor D2C brands with COD and NDR calling teamsFor clinics and hospitals · Hindi, English, Hinglish
We record and transcribe your team's calls, pull out each customer's mood and the key details, and put it all in a live dashboard with daily alerts. You can even ask ChatGPT about your calls, in Hindi or English.
Get your missed-lead reportmissed-admission reportCOD cancel reportmissed-appointment report
We go through your team's last 30 days of calls and show you the hot leads nobody called back, by agent.We go through your counsellors' last 30 days of calls and show you the keen parents nobody called back, by counsellor.We go through your team's last 30 days of COD and NDR calls and show you why orders cancelled, by product, courier and pin code.We go through your front desk's last 30 days of calls and show you who wanted an appointment and didn't book, and why. On WhatsApp, within 48 hours.
Calls on Superfone, Exotel or MyOperator? We read the last 30 days, read-only. Team on personal mobiles? We set up one shared business number on the same phones, and send your report after the first 7 days of calls.
One call, after CallSense
Customer: “3 BHK chahiye Wakad mein, budget 85 lakh tak hai.”
Rahul: “Sir, Saturday ko site visit rakh lein?”
Customer: “Haan, 11 baje theek hai. Bas loan ka thoda tension hai.”
Next step: share home-loan partner details before Saturday.
Parent: “Beta 11th mein hai, JEE ki taiyaari karni hai.”
Neha: “Sunday ko free demo class hai, aa sakte hain?”
Parent: “Fees thodi zyada hai. EMI ho sakti hai kya?”
Next step: send the EMI plan before Sunday's demo.
Pooja: “Aapka ₹1,499 ka order cash on delivery hai. Confirm kar dein?”
Customer: “Size galat select ho gaya, mujhe M chahiye tha.”
Pooja: “Main abhi M kar deti hoon.” Customer: “Haan, theek hai.”
Next step: change the order to size M before dispatch.
Caller: “Knee pain ke liye doctor se milna hai. Sunday ko OPD hai?”
Front desk: “Sunday band hai. Monday 10 baje ka slot hai.”
Caller: “Monday nahi ho payega. Main baad mein call karti hoon.”
Next step: call back with the Saturday 5 pm slot.
Example call. Your fields, labels and next steps are set up for your business.
Your team talks to customers all day.
Almost none of it is written down.
You hear about a lost deal days later, if at all. Nobody has time to listen to hundreds of recordings. CallSense listens to every call for you and turns it into answers.
What you get
Every call your team makes or takes is picked up within minutes of hanging up. Nobody has to fill in a form.
Full transcripts in Hindi, English or Hinglish, with who said what. Search any call by name, number or word.
Is the customer keen, confused, angry or just browsing? Each call is labelled, with the reason, so you can sort leads by how hot they are.
Budget, product, course, appointment, objection, next step: the fields you care about, filled in from the conversation.
Calls by agent, outcome and mood, lost reasons, follow-ups due today. Open it on your phone or laptop.
“Kal kitne logon ne site visit ke liye haan bola?”“Is hafte kitne parents ne demo class book ki?”“Is hafte sabse zyada cancel kis product pe hue?”“Kal kitne logon ne appointment nahi li, aur kyun?” Ask in plain Hindi or English and get the answer with the calls behind it.
A nudge when a hot lead isn't called back or a customer gets angry, and a short owner's report every Monday. Export to Excel or Google Sheets, or send to your CRM.
Ask your calls anything
Open ChatGPT or Claude and ask about your calls in Hindi, English or a mix. It looks only at your business's calls, and every answer points to the calls behind it, so you can listen and check.
9 people agreed to a site visit this week. 3 haven't had a confirmation call:
| Customer | Budget | Visit | Agent |
|---|---|---|---|
| Amit S. | ₹85 L | Sat 11 am | Rahul |
| Priya K. | ₹1.2 Cr | Sat 4 pm | Sunil |
| Vikas M. | ₹70 L | Sun 12 pm | Rahul |
Priya asked twice about possession date, so a call from a senior person may help.
14 parents asked about EMI or instalments this week. 5 haven't been called back:
| Parent | Course | Asked on | Counsellor |
|---|---|---|---|
| Mrs. Sharma | JEE 2-year | Mon | Neha |
| Mr. Reddy | NEET 1-year | Tue | Arjun |
| Mrs. Khan | Foundation | Tue | Neha |
2 more are listed in the dashboard. All 5 sounded keen and said fees were the only concern.
128 COD orders were cancelled on confirmation calls this week:
| Reason | Orders | Share |
|---|---|---|
| Wrong size ordered | 41 | 32% |
| Delivery too slow | 28 | 22% |
| Changed mind | 24 | 19% |
| Found it cheaper | 18 | 14% |
| Other | 17 | 13% |
Most wrong-size cancels were on one kurta style. A size chart on that page could save about 30 orders a week.
37 callers asked for a Saturday or Sunday slot. 23 of them didn't book:
| Department | Asked | Didn't book |
|---|---|---|
| Orthopaedics | 14 | 9 |
| Dermatology | 11 | 7 |
| Paediatrics | 8 | 4 |
| Other | 4 | 3 |
A Sunday morning orthopaedics OPD would likely fill: 9 people asked for it in one week.
How it works
Calls go through your business calling app, such as Superfone or Exotel, as they do today. Team on personal mobiles? We set up one shared business number on the phones they already have.
When a call ends, the recording comes to us. Within minutes it is transcribed, and the mood, key details and next step are pulled out.
Open the dashboard, get alerts and the weekly report, or ask ChatGPT or Claude about any call, any agent, any week.
Setup takes about a week, done with you on a call. On Superfone your team changes nothing; other calling apps such as Exotel we connect on request. On personal mobiles, we set up a shared business number in a day, on the same phones.
Industries
If your team makes or takes more than 30 customer calls a day, there is money in those calls that nobody is counting.
Builders, brokers and channel partners. Budget, BHK, location, loan need, site-visit booked, why they didn't book.
For real estateAdmission and counselling calls. Course, exam, parent or student, fee objections, demo class booked, admission status.
For coachingCOD confirmation, support and sales calls. Cancel reasons, RTO risk, product complaints, size issues, orders saved.
For D2C brandsFront-desk and appointment calls. Reason for calling, department, booked or not, fees and insurance questions.
For clinicsProduct asked about, eligibility details, documents pending, objections, and whether the right disclosures were said.
Model or package asked about, budget, test drive or booking, competitor mentioned, follow-up due.
Made for your business
No two businesses ask the same questions on a call. Before we switch anything on, we sit with you and set CallSense up around how your team actually sells.
Privacy and trust
Customer conversations are sensitive. We handle them that way.
Your calls are kept in a database of their own, sent over encrypted connections, and seen only by the people you approve.
We don't sell or share your data, and we don't use your calls to train AI models. When you ask ChatGPT, it sees only what's needed to answer that question, not your whole call history, and customer numbers can be hidden.
Ask us to delete a call, a customer or everything, and it's done. If you leave, you can take an export of your data with you.
We help you add a short “this call may be recorded” message in Hindi and English, and we handle your customers' data as India's data protection law (DPDP Act) requires.
FAQ
Hindi, English and Hinglish work best. We also handle Marathi, Gujarati, Bengali, Tamil, Telugu, Kannada, Malayalam and Punjabi. We test your languages on a few of your own calls before you start.
Superfone works today, with no change for your team. Other business calling systems that save recordings, such as Exotel, MyOperator, Knowlarity and Ozonetel, can usually be connected. Calling from a dialer inside Shiprocket, GoKwik or another panel? If it saves recordings, we can usually pull them in. Tell us yours in the form and we'll confirm. If your team calls from personal mobiles, we'll suggest a simple business calling app.
A summary describes one call. CallSense fills in the same fields from every call, so you see totals and trends across all of them: how many hot leads this week, the top reasons people didn't buy, which agent converts best. You also get alerts and can ask questions across months of calls.
On clear calls, transcripts are very close to what was said. Noisy lines and heavy accents can cause mistakes in individual words, but the key details and mood usually come through. Every insight links back to the call and its transcript, so you can listen and check.
Yes, businesses in India routinely record customer calls for quality and training. What matters is telling callers, with a short “this call may be recorded” message at the start, and using the recordings only for your business. We set up that message for you and keep the recordings private.
About a week. We agree on the fields and labels with you on a call, connect your calling system, and check the first few days of calls with you before you rely on it.
Your missed-lead reportmissed-admission reportCOD cancel reportmissed-appointment report
Leave your number. We'll call or WhatsApp you within one working day to connect your calls, read-only, and send the report on WhatsApp within 48 hours. Then we walk you through it in 20 minutes.
We'll call or WhatsApp you within one working day to connect your calls and start your report.
In a hurry? Email himanshu@callsense.in
